We appreciate your point of view and welcome your input. if you have a complaint, grievance or suggestion about any aspect of our Outside School Hours Care Service, we request that you provide this in writing addressed to the Approved Provider or emailed to info@epsoosh.com.au

Please refer to our Dealing with Compaints Policy and related procedures for further information.

Your personal information will remain confidential and only disclosed as permitted under relevant privacy laws. If the information you have provided is related to a serious incident or matter of fraud, the Approved Provider will provide necessary informatino to the Regulatory Authority and other Government agencies if required.

A complaint that alleges a breach of the Education and Care Services National Law and Regulations or National Quality Standard or alleges the health, safety or wellbeing of a child at the Service may have been comprimised. Any complaint of this nature must be reported by the Approved Provider or Nominated Supervisor to the Regulatory Authority within 24 hours of the complaint being made - (Section 174[2] [b], Regulation 176[2] [b]).